Global Procurement Management Supplier Quality Assurance Requirements Manual

Software Quality Assurance Requirements, 8/22/19


Global Procurement Management

Supplier Quality Assurance Requirements Manual

Number: SQAR

Revision: AF

Page: Page 1 of 48




Revision: AF

August 22, 2019


Approved By:

Head of Procurement

Nicholas Lanigan


Approved By:

General Manager, Quality, ABU, Quality Assurance

Hiroshi Mita


Approved by:

Center of Excellence

Edward Alluis, Supplier Quality Manager


Approved by:

Center of Excellence

Marzena Erkelens, Sr. Manager


Approved by:

Quality Assurance,

Doug Clark, Director of Quality




Digitally signed by

Edward Alluis

Date: 2019.08.27 13:01:11




Digitally signed by

Nicholas Lanigan

Date: 2019.08.27

16:24:38 -07'00'

Mita Hiroshi


19:03:08 +09'00'

Marzena Erkelens

2019.09.06 10:08:41


Doug ClarkDigitally signed by Doug Clark

DN: cn=Doug Clark,

Date: 2019.09.06 13:37:13 -07'00'

Global Procurement Management

Supplier Quality Assurance Requirements Manual

Number: SQAR

Revision: AF

Page: 2 of 48

Table of Contents

SQM Statement 5

Supply Chain Philosophy 5

Introduction 6

Manual Administration Responsibility 8

Supplier Approval Process (Flow Chart) 9

1.0 Purpose 10

2.0 Objective 10

3.0 General Requirements 10

4.0 Prohibited Practices 11

5.0 References 12

6.0 Supplier Selection and Approval 13

6.1 Supplier Pre-Award Survey 13

6.2 Supplier Non-Disclosure 13

6.3 Supplier Quality System Assessment 13

7.0 Communications 14

8.0 Technical Review 15

8.1 Critical to Quality (CTQ) Characteristics & Process Capability 15

8.1.1 Critical Characteristics 16

8.2 Workmanship of Electrical and Electronic Components 17

8.3 Shelf Life of Non-Metallic Raw Materials and Parts 17

8.4 Supplier Welding Requirements 18

8.5 Material and Process Certification 18

9.0 Product Safety Design Requirements 20

10.0 Prevention of Counterfeit Material 20

10.1 Positive Material Identification 21

11.0 Subcontracted Secondary Processes 21

12.0 Customer Owned Production Tooling, Gages, and Test Equipment 22

12.1 Production Tooling Approval and Maintenance 22

12.2 Tool Design Changes 22

12.3 Control of Inspection and Test Equipment 23

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Supplier Quality Assurance Requirements Manual

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Table of Contents (continued)

13.0 Product Identification and Traceability 23

14.0 Calibration of Measuring & Test Equipment 23

15.0 Production Part Approval Process 24

15.1 Submission Levels 24

15.2 Production Part Submission Warrant 25

15.3 Prototype Submission Requirements 25

15.3.1 Full Layout of (n1) 25

15.3.2 Re-Submission of Samples 25

15.4 First Article Submission Requirements 25

15.4.1 Full Layout of (n1) 26

15.5 Full Layout of First Article 27

15.6 Control Plan 27

15.7 Material and Process Certifications 28

15.8 Sample Shipment Identification 28

15.9 Limit and Master Sample 28

15.10 Marking, Product Serialization 28

15.11 Analysis of Failures (Process/Returns) 29

16.0 Production Requirements 29

16.1 Manufacturing and Quality Requirements 29

16.2 Cosmetic Requirements 29

16.3 Manufacturing/Test Acceptance Software 29

17.0 Packaging and Labeling 30

17.1 General Labeling and Packaging 30

17.2 Packaging of Electrical and Electronic Assemblies 30

17.3 Documentation 31

17.5 In-Bound Product Labeling and Bar Code 31

18.0 Foreign Object Debris, Contamination, Preservation and Cleanliness 33

19.0 Supplier Performance Feedback 34

19.1 Supplier Requalification 34

19.2 Nonconforming Product or Material 35

19.2.1 Notice of Escape 35

19.2.2 MRB Authority 36

19.2.3 Seller Safety Issue 36

19.3 Supplier Request for Waiver 37

20.0 Supplier Process, Material, and Subcontractor Changes 37

21.0 Acceptable Signatures 38

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Supplier Quality Assurance Requirements Manual

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Table of Contents (continued)

22.0 Production Record Requirements 38

23.0 Right to Entry 39

24.0 Source Inspection 39

25.0 Corrective and Preventative Action 39

25.7 Collaboration Model of Purchasing/CAPA process 40

26.0 Change of Charges 41

27.0 Annual Internal Audit 41

28.0 Annual Management Review 41

29.0 FAA Anti-Drug and Alcohol Prevention Program 41

30.0 Environmental Health and Safety Management System 41

31.0 Environmental/Chemical Substance Management 41

32.0 RoHS Certification of Compliance 42

33.0 Information Security 43

34.0 Business Continuity 43

35.0 Forms and Appendixes 43

36.0 Revision History 44-48

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Number: SQAR

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SQM Statement:

Panasonic Avionics is committed to continual improvement in

quality, cost, delivery, and service.

Panasonic Avionics, a division of Panasonic North America strives to satisfy

customers with quality products and services delivered on time that conform

to world-class quality levels. The need and total satisfaction of our customers

is our primary goal. We continually seek out competitive suppliers to enhance

our ability to manufacture more effectively in order to maintain our leadership

in our selected avionics marketplace. We are committed to developing longterm

supplier relationships with suppliers that will ensure continual success

and growth of both companies.

Supply Chain Policy:

Implementation of Global Procurement Activities

The Company globally establishes partnerships with suppliers to respond to

production activities on a global scale and works to create the functions

and values our customers demand based on relationships of mutual trust

and through diligent studies and cooperation.

Implementation of CSR (Corporate Social Resp) Procurement

Complying with laws and regulations, social norms, and corporate ethics,

the Company promotes procurement activities together with suppliers that

fulfill their social responsibilities, such as human rights, labor, safety and

health, global environmental conservation, information security.


Procurement Activities Working Closely with Suppliers

In order to achieve product values expected by customers, the Company

serves as the contact point of suppliers with respect to information, such

as the market trends of materials and goods, new technologies, new

materials, and new processes, and works to ensure and maintain the

quality of purchased goods, realize competitive prices, and respond to

market changes.

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Number: SQAR

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For nearly a century, the Matsushita name has been synonymous with superb manufacturing quality.

Matsushita began its expansion into the field of avionics in 1979, quickly establishing itself as a market

leader by being one of the first companies to market video equipment and offer passenger control units

(PCUs) to the airline industry.

Matsushita Avionics Systems Corporation was established in 1979 as a wholly-owned subsidiary to the

Panasonic Corporation, and in 2005 became Panasonic Avionics Corporation. Today, we are the

world’s leading supplier of inflight entertainment and communications (IFEC) solutions.

Our Technology

The avionics technology that now distinguishes our IFEC solutions was inspired, in part, by the

development of an ultra-thin radio that launched portable electronics. Matsushita’s interest in avionics

was raised when the use of surface-mount technology made it possible to build an incredibly reliable,

wafer-thin radio.

The idea was to develop it as a product for use in a market where reliability, compactness, and lightweight

would be particularly valuable. This beginning was the impetus for Panasonic’s vision of

providing IFEC solutions.

Our Basic Business Principles

In 1929, our founder Konosuke Matsushita penned his Seven Basic Business Principles, based on his

belief that success can only be achieved if all employees understand what they are doing and why. It

was his desire that everyone in the organization have a sense of purpose, a clear direction, and a firm

basis for tackling problems in an ever-changing world. He believed that these principles, based on a

philosophy that respects nature and society, are applicable to any country in the world, at any time.

More than eight decades later, Panasonic employees around the world find these principles as relevant

in our age of digital and wireless technologies as when Matsushita first wrote them. We support these

principles in everything we do. All of our employees around the world aim to continually provide

valuable ideas to enrich people’s lives and contribute to the advancement of society through our

development, manufacturing, sales, and service activities.

Contribution to Society: We will conduct ourselves at all times in accordance with

the Basic Management Objective, faithfully fulfilling our responsibilities as industrialists

to the communities in which we operate.

Fairness and Honesty: We will be fair and honest in all our business dealings and

personal conduct. No matter how talented and knowledgeable we may be, without

personal integrity, we can neither earn the respect of others, nor enhance our own


Cooperation and Team Spirit: We will pool our abilities to accomplish our shared

goals. No matter how talented we are as individuals, without cooperation and team

spirit we will be a company in name only.

Untiring Effort for Improvement: We will strive constantly to improve our ability to

contribute to society through our business activities. Only through this untiring effort

Global Procurement Management

Supplier Quality Assurance Requirements Manual

Number: SQAR

Revision: AF

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can we fulfill our Basic Management Objective and help to realize lasting peace and


Courtesy and Humility: We will always be cordial and modest, respecting the rights

and needs of others in order to strengthen healthy social relationships and improve the

quality of life in our communities.

Adaptability: We will continually adapt our thinking and behavior to meet the everchanging

conditions around us, taking care to act in harmony with nature to ensure

progress and success in our endeavors.

Gratitude: We will act out of a sense of gratitude for all the benefits we have received,

confident that this attitude will be a source of unbounded joy and vitality, enabling us to

overcome any obstacles we encounter.

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This manual defines the quality requirements of Panasonic Avionics, commonly referred to by division

acronyms names such as PAC or ABU. This manual applies to all current and future suppliers of

material, parts, assemblies and services. The manual serves as an outline of minimal quality system

activities and quality performance expectations required in the delivery of supplier parts and services.

This manual shall also convey to the supplier a broader understanding in how to become an approved

supplier, and additionally provides guidance for continual improvement to become preferred suppliers.

The goals of this manual are as follows:

1) Communicate Panasonic Avionics (ABU & PAC) expectations, common goals, and minimum

requirements to all suppliers to assure the quality of the supplied parts, products or services.

2) Based on effective planning and communication, develop an overall plan to assure smooth

production of supplied parts.

3) Define procedures and documents that suppliers must follow and use to assure the

effectiveness of the quality system.

Manual Administration Responsibilities

Panasonic Avionics (ABU & PAC) Supplier

Supplier Quality Representative:

Implementing appropriate aspects of this


Keeping the integrity and maintenance of the


Managing the revision process and assuring

that the latest revision is on the system.

Educating suppliers on the applications of this


Procurement Representative (ABU Procurement &

PAC Materials):

Ensuring Suppliers are aware of location to

find latest revision of this manual.

Support in the education of supplier on the

application of this manual.

Maintain a Quality System that meets the general intent,

as applicable, of the Panasonic Avionics SQAR

Controlling any internal release copies of the manual and

ensuring appropriate flow down requirements to sub tier


Understanding the content and requirements of this

manual as applicable to your business.

Assuring all related departments or sub-suppliers are

trained in regard to its guidelines and requirements.

Making sure that they use the forms provided in this

manual. However, supplier may substitute its own forms

if they receive agreement for substitution from the

division contact prior to its use and ensuring the new

form meets all requirements defined by Panasonic


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Revision: AF

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Supplier Approval Process

(PAC Only)

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Supplier Quality Assurance Requirements Manual

Number: SQAR

Revision: AF

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1.0 Purpose

The purpose of this manual is to outline Panasonic Avionics requirements and expectations from

suppliers to assure the quality and availability of supplied parts on a consistent basis. This

document establishes “Quality Assurance” requirements for Purchase Orders issued by

Panasonic Avionics Corp (PAC) and Avionics Business Division (ABU), also referred to as

Panasonic (Buyer), to all suppliers, also referred to as Seller.

2.0 Objective

The objective is to work with suppliers to achieve Panasonic Avionics goals of receiving defectfree

products, on-time deliveries, and competitive costs through continual improvement of

processes and product performance.

3.0 General Requirements

All documents including drawings and specifications, whether issued by Buyer, Industry,

Government or, Buyer’s Customers are considered part of the Purchase Order requirements.

3.1 Purchase Order shall be to current released documents as of P.O issue date unless

otherwise noted.

3.2 Seller is responsible for Certification of all Off-The-Shelf and Catalogue items, including

testing equipment, to meet Quality and Safety requirements.

3.3 It is emphasized that the quality management system requirements specified in this

document are supplementary (not alternative) to contractual and applicable law and

regulatory requirements.

3.4 Seller shall use Buyers customer approved sources for any special processes called out

or referenced on any specification, drawing, sub-level drawing or referenced technical


3.5 A Certificate of Conformance (C of C) shall be included with each shipment to

Panasonic. The C of C shall be include the following:

1. Part number and revision, Change Notices, packing slip/shipper number, and

Buyer’s Purchase Order Number.

2. Shall identify Manufacturing location and/or place of origin

3. A statement that all supplied products and/or services have been certified by

Quality Assurance to meet all requirements, applicable drawings/specification of

the purchase order.

4. Shall be in English. Note: Japan destination shipments may have Japanese and

English subtitles.

Complete inspection records shall be on file and available for review. Inspection procedures,

processing and control of parts conform in all respects to applicable specifications, standards,

and/or drawings. Note: Ref. Section 8.5 for further Test Report/Certification requirements.

3.6 Sellers and their Sub-Tier Suppliers shall comply with all Purchase Order requirements

and its referenced documents. Seller shall flow down the requirements of this document

to their sub-tier suppliers.

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4.0 Prohibited Practices

4.1 Seller shall not make design and product changes, substitutions or repairs, regardless of

design being controlled by Buyer or the Seller, unless approved by Buyer in writing.

4.2 Seller shall not make any changes in facility and/or production line location, or significant

process changes unless the Buyer has been informed in writing prior to changes. This

does not apply to efforts of incremental process improvements or clerical changes such

as correcting errors on documents. Seller shall submit a Process Change Notice (PCN)

for such notifications; Form BLO- QOP-06-08-11

Note: Suppliers to ABU (Osaka) need to ask procurement departments in ABU about form.

4.3 Seller shall not implement any changes to their Quality Management System, including

changes to the Quality Control system that may affect the inspection, conformity or

airworthiness of the product, unless the buyer has been notified in writing and approved

by Buyer prior to the changes.

4.4 Seller shall not subcontract or relocate any work to outside of USA or outside of Japan. If

seller is located in Japan, written permission must be issued by Buyer. Seller’s declaration

of intention shall include subcontractor’s name, address, telephone number, name of

Quality Manager (or designee), part name(s) and part number(s) affected by the change.

4.5 Seller shall not sell or transfer any excess inventory of Panasonic to a third party without

prior notification and authorization. Seller is held responsible for strict control of Buyer’s


4.6 Seller shall not procure products and services from unapproved sources. Seller shall have

QMS supplier program to approve and control sources. Panasonic may designate sources,

but seller is expected to manage per their QMS.

4.7 Inspections and Audits shall not relieve Sellers and their Sub-Tiers of any issues

associated with their products/services.

4.8 Seller’s statistical methods for product acceptance shall be in accordance with the

guidance provided by AS 9138*. Buyer reserves the right to disallow statistical methods

for product acceptance.

Note 1: * A1 table should be at a Probability of Conformance at 99.95%

Note 2: Suppliers to ABU (Osaka) need to ask procurement departments in ABU.

Note 3: Safety or critical parts should be reviewed and accepted prior to start of the production process.

4.8.1 The seller shall describe the applicable acceptance sample inspection process on

the control plans and/or Certification of Conformance.

4.9 Serial numbers shall not be altered, duplicated, or replaced without prior written

authorization from Buyer.

4.10 Products that Panasonic Avionic hold design control, the supplier shall work with

Panasonic to ensure agreement has been reach on serial number assignment and


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5.0 References

Seller is responsible to obtain all industry relevant documents that are not issued by Buyer at own

cost, as required to their applicable “Products/Services/Processes”.

Document ID# Document Name

ISO/IEC 17025 General requirements for the Competence of Testing and Calibration


ISO 19011:2011 Guidelines for Auditing Management Systems

ISO 14001:2015 Environmental Management Systems- Requirements

AS9100 Quality Management Systems- Aerospace – Requirements

AS9102 Aerospace- First Article Inspections – Requirement

AS9120 Quality Management Systems- Aerospace – Requirements for Stockist Distributors

AS9115 Quality Management Systems – Aerospace – Requirements for Aviation, Space and

Defense Organizations-Deliverable Software


AS 9145


Quality Systems Non-Conformance Documentation

Requirements for Advanced Production Planning and PPAP

Foreign Object Damage (FOD) prevention program requirements

RTCA DO 160E Environmental Conditions and Test Procedures for Airborne Equipment

RTCA DO 178B/C Software Considerations in Airborne Systems and Equipment Certification

ATA Spec 300 Specification for Packaging of Airline Supplies

14 CFR Part 121.303 FAA “Operating Requirements: Airplane Instruments and Equipment” (FAA Standard


14 CFR Part 145.217 FAA “Repair Stations: Contract Maintenance” (FAA Standards and Handbook)

14 CFR Part 145.223 FAA “Repair Stations: FAA Inspections” (FAA Standards and Handbook)

AS 9138 QMS Statistical Product Acceptance Requirements

N/A Panasonic Group Chemical Substances Management Rank Guidelines


Seat and Shipside Harness Assemblies

IPC-A-600 Acceptability of Printed Boards – Class 2 (latest rev)

IPC-A-610 Acceptability of Electronic Assemblies – Class 2 (latest rev)

IPC/WHMA-A-620 Requirements and Acceptance of Cable and Wire Harness Assy. (Latest Rev.)

IPC 6012 Qualification and Performance Specification for Rigid Printed Boards (Latest Rev.)

IPC 6018 Qualification and Performance Specification for High Frequency Printed Circuit


IPC J-STD-001D Requirements for Soldered Electrical and Electronic Assemblies- Class 2 (Latest


ANSI/ESD S20.20 ESD Association Standard for Development of an ESD Control Program

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Number: SQAR

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6.0 Supplier Selection and Approval

6.1 Supplier Pre-Award Survey

The purpose of the pre-award survey is to evaluate a potential supplier for quality

requirements, financial stability, and manufacturing capability.

Once a potential candidate is identified, the Materials department will send a copy of the

“Material Supplier Quality Management Survey” form (Ref. BLO-QOP-06-08-4) to the

supplier. All applicable areas of the form shall be completed. Panasonic Avionics

REQUIRES Seller shall have a Quality Management System registered to the AS9100

standard or be compliant to the requirements of AS9100 standards.

Panasonic has set forth Green Procurement Standards. All suppliers are expected to establish

an environmental management system and ensure comprehensive chemical substance

management, as well as to expedite resource recycling, biodiversity conservation, greenhouse

gas emissions reductions, and water resource conservation (as applicable). We ask suppliers

to establish, maintain and improve an environmental management system based on the

acquisition of ISO 14001 certification. More information can be found on this initiative at

activities/green procurement.

Sellers located outside of USA, in place of Federal Aviation Administration (FAA)

requirements, shall be compliant to European Aviation Safety Agency (EASA) and

applicable National Aviation Authority (NAA)/Civil Aviation Authority (CAA) requirements.

6.2 Supplier Non-Disclosure

Suppliers are required to submit a signed Panasonic Avionics Non-Disclosure Agreement

prior to formal Bid package submission. Panasonic Avionics Purchasing Representative

is responsible for ensuring that the above requirements have been satisfactorily

completed, as well as, assessing the financial risk of the potential supplier.

6.3 Supplier Quality System Assessment

In order to become an approved supplier, the quality system of the potential supplier must

be reviewed and approved by Panasonic Avionics supplier quality representative. This

may require conducting an on-site quality system audit by a team that may include, but

not be limited to, Materials Supplier Quality/Project/Commodity Management and subject

matter experts. The Panasonic Avionics Supplier Assessment tool shall be used is based

on AS 9100 standard and Business Best practices.

Responsibilities (Panasonic Avionics and/or Avionics Business Division (ABU) :

Materials department is responsible for:

Supporting the audit schedule.

Materials Supply Quality representative (or ABU Quality and procurement) is responsible


Coordinating the audit schedule.

Providing an audit agenda and conducting an audit.

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Number: SQAR

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Issuing the final audit report and requesting corrective actions (where applicable).

Verifying the effectiveness of corrective actions.

Performing follow-up audits (where applicable).

Responsibilities (Supplier):

Providing resources needed by the audit team.

Developing and submitting corrective actions responses within 30 days of the

conclusion of the audit, or as defined by the PAC corrective action report.

Closing all findings discovered from the audit.

Panasonic Avionics may accept, as proof of a compliant quality system, a recent

satisfactory survey or an audit by a mutually recognized authority. Therefore, a holder of

an applicable quality system certification may not be subjected to an on-site audit provided

their certificate of authorization covers the scope of material being procured.

Should corrective action be required, the supplier must develop and submit their plan for

corrective action plan within the define time period specified in the corrective action

request. The auditor will review the supplier corrective action plan for acceptability.

Panasonic Avionics may perform a follow-up audit, if necessary, within a specified time

appropriate to the corrective action commitment. If needed, a request for the extension of

time must be submitted in writing to the attention of the auditor. The request for extension

will be reviewed and approved at the discretion of the auditor. All findings discovered

during the audit must be closed and must receive auditor approval prior to final supplier


Note: A supplier score as “Conditional” on the PAC QMS Assessment shall not preclude

a supplier from being considered as an approved source. Conditional means the supplier

had one of more area of deficiencies according to the assessment but does not represent

the supplier’s capabilities as a whole. Conditional scores only signify open actions exist.

7.0 Communication

7.1 All communications related to the fulfillment of Purchase Order(s) shall be carried out

through the Buyer’s Procurement office or the department, which places the Purchase

Order(s). Any Changes to the technical and quality requirements are not valid unless

authorized in writing by Buyer.

7.2 Buyer’s Supplier Quality department reserves the right to contact Sellers and Sellers’ subtier

Suppliers, per agreement of the Seller, for all quality related questions, issues, request

for failure analysis, corrective/preventive actions or any other quality related concerns.

7.3 Seller shall promptly notify Buyer in writing, of any changes of the Quality Management

System Representative, or any senior leadership changes, i.e. President or reporting

structure changes that affect the Quality Organization.

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7.4 No awarded part contract may be moved, relocated, outsourced from the intended facility

without prior written authorization from the Panasonic Material department. Reference

paragraph 4.2

7.5 Unless specified in a written agreement between Buyer and Seller, the Seller shall have an

English language translation of their Quality Manual and top-level Procedures.

7.6 Buyer reserves the right to request from Seller to translate additional documents and

records as deemed necessary by Buyer’s customers and Buyer’s regulatory agencies.

7.7 All Quality System Data (i.e. Certificate of Conformance) requested and/or submitted shall

be in English

8.0 Technical Review

Suppliers should carefully review Panasonic Avionics drawings and specifications (Hardware/

Software) to ensure that they understand and can meet all requirements. If clarification of

requirements is needed, contact appropriate department in the Panasonic Avionics before

submitting a quote or producing any orders. Suppliers may request a formal technical review


Note: Drawing clarifications (Including SCI, ATP’s, etc.) are to be resolved before

production parts are made. In no case shall drawings or specifications be

superseded by any informal agreements. All issues that are not covered on the

existing drawing(s) must be communicated through a purchase order, a revised

drawing, or an approved deviation.

Note: Deviations: Product intended for Structures Engineering, form L-WI-04-59-02 may

be used according to WI -04-59. All other product group shall use PSCR (Panasonic

supplier change request: Ref. P-WI-50-03-20). Please note that product with PMA will

have no deviations approved without drawing changes.

Order of precedence: if a requirement of an applicable drawing or specification is in

conflict with a requirement specified herein, the applicable engineering drawing or

specification shall prevail.

8.1 Critical to Quality (CTQ) Characteristics & Process Capability

CTQs are the key measurable characteristics of a product or process whose performance

standards or specification limits must be met in order to satisfy the end customer. They

align design or improvement efforts with end customer requirements, and therefore may

require application of statistical measures for capability assessment and control. Special

emphasis must be given to CTQs and supplier quality documentation (control plan,

process documentation, etc.) must address all CTQs. The supplier documentation

regarding CTQs must be subject to review and approval by Panasonic Avionics Quality


Due to the additional control requirements (capability studies, repeatability, reproducibility,

stability, etc.), CTQ designations are applied selectively to ensure proper focus of supplier

resources. Panasonic Avionics may specify key and/or critical characteristics, which are

defined below as:

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8.1.1 Critical Characteristics (Typically noted the Engineering Drawing, SOW)

Critical characteristics are dimensions for which reasonably anticipated variation

could significantly affect the product’s safety or compliance with agency

regulations. The Panasonic Avionics Quality and/or Engineering Representatives

shall define critical characteristics.

1) Supplier shall review Panasonic Avionics the requirements for Supplier of

Safety Critical Components, for more clarification on requirements.

The drawings and/or documentation shall specifically identify safety critical

features of the component. The identification ONE of these critical

dimensions is by use of the following symbol:

2) Process Control methods shall be deployed such as SPC

techniques on normal production, where applicable.

3) Process capability must be approved in the Pre-production/ 1st Article stage by

the Panasonic Avionics Supplier Quality Representative and maintained on an

on-going basis for continual improvement.

Panasonic Avionics requires that suppliers must maintain process capability indices Cp1.0

and Cpk1.33 for both short- and long-term. Short-term capability studies are based on

measurements collected from one operating run. Long-term capability studies consist of

measurements, which are collected over a longer period of time. However, the data is

analyzed with a control chart for evidence that the process is operating in a state of statistical

control. If no special causes are found, then process capability indices can be calculated.

A minimum sample size of 30 is required. See table below for requirements.

Cp Cpk Process is Actions

< 1.00 < 1.00 Not Capable

Process is unstable

100% Inspection

Improve Process Variations


1.00 – 1.33 Capable

Process is stable

Increased Sampling


Improve Process Variation

> 1.33 Capable

Process is stable

Continue to Improve Process


Note: Panasonic Avionics may not always specify CTQ’s; however, it is expected that

supplier’s deploy standard control practices to produce a conforming product

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Number: SQAR

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8.2 Workmanship of Electrical & Electronic Components

Workmanship is defined as a description of the work to be performed and the codes,

standards, procedures, etc., to be followed during a proposed fabrication/installation.

Panasonic Avionics requires that all of its suppliers, contractors and service providers

shall establish and maintain adequate workmanship acceptability based on the following

IPC standards *. (* Note: All standards Reference shall to be to current revision unless otherwise noted)

Circuit Board Assemblies

IPC-A-610 Acceptability of Electronic Assemblies – Class 2

IPC J-STD-001D Requirements for Soldered Electrical and Electronic Assemblies-

Class 2

Printed Circuit Board

IPC-A-600 Acceptability of Printed Boards – Class 2

IPC 6011 Generic Performance Specification for Printed Boards

IPC 6012A Qualification and Performance Specification for Rigid Printed

Boards - Class 2

Note: Cross Section requirements shall be completed that represents the

board’s complexity. (Smallest Holes)

IPC 6018 Qualification and Performance Specification for High Frequency

(Microwave) Printed Boards - Class 2.

Harness/Wire Assemblies

IPC/WHMA-A-620 Requirements and Acceptance of Cable and Wire Harness

Assemblies – Class 2

As appropriate, Industry Workmanship standards for manufacturing performance shall be

deployed in effort to meet the above Acceptability Standards. The Panasonic Avionics will

use the above industry standards for inspection/acceptance of all electrical and electronic

component assemblies unless otherwise specified in the Engineering drawing.

8.3 Shelf Life of Non-metallic Raw Materials and Parts

Supplier must indicate any applicable shelf life, manufacturing/cure date, or expiry date

limitation on their certificate of conformance, and on all containers and packages

according to applicable standards AS9100 requirements;

8.3.1 As applicable to Seller's products, Seller shall systematically control time,

temperature, environmentally sensitive and hazardous Materials within a defined

acceptable range that will include any “special” storage or handling conditions,

when required.

8.3.2 For materials with limited shelf-life, Seller shall show on each container and also

on the certificate, the cure or manufacturing date, expiration date or shelf life and

lot’s batch number.

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8.3.3 It is Seller’s responsibility to assure that upon delivery of age sensitive materials to

Buyer, the materials will have 80% of their remaining shelf life as a minimum,

unless otherwise specified. Seller shall be responsible to apply the above requirements to any in-house

Vendor Managed Inventory or pre-kitted inventory.

8.4 Supplier Welding Requirements

This section is not applied if the drawing, spec sheet, SOW or other documents do not


Welding of supplied components shall be performed and documented in accordance with

the requirements of American Welding Society (AWS). The supplier shall comply with the

appropriate standard, practices and guidelines which have been written in accordance

with the American National Standards Institute (ANSI). Supplier shall reference NADCAP

Requirements as applicable.

8.5 Certifications:

This section is not applied if the drawing, spec sheet, SOW or other documents do not


Metallic Material & Process Certification

Material Inspection Certificates from Original Raw Material Manufacturers are required to

be provided for each individual heat code and must accompany each shipment from

Suppliers. It is acceptable for EN10204 Inspection Certificates to have either handwritten

or electronic signatures. The responsible person(s) name and position (title) must be on

the Inspection Certificate. Copies of those Material Inspection Certificates shall be kept

on file at the supplier’s facility and are required to be retained for 20 years.

Finished Part Certificates of Conformance

EN 10204 Type 3.1 Inspection Certificate of Conformance shall, as a minimum:

a) Be issued by an authority, which is independent of manufacturing (QA Department).

b) Details specific results of inspection and testing necessary to meet the requirements

of the order. This means that the products referred to as being inspected and

tested are the actual items supplied and is a verification of the products and the


c) Must be signed by the person responsible for document validation (QA Department).

d) Shall identify Manufacturing location and/or place of origin

e) Shall be in English

Certifications: Test Equipment -Safety

Seller shall provide evidence of product certification for assuring public safety and

protecting the safety of consumers as defined by:

Underwriters Laboratories “UL” (USA) Certification and UL 61010-1 or UL 60950-1.

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European Conformity “CE” (EU/EEA) Declaration and/or Equipment Tag to EN 61010-1 or

EN 60950-1.

Seller shall contact the appropriate agency to obtain the documents which will specify

proper safety procedures.

Test Reports and Certifications

8.5.1 Seller shall furnish all certifications, test reports and samples issued by

Seller or Seller’s sub-tier sources with the initial delivery of product(s) on

the Purchase Order.

8.5.2 Seller is responsible for verifying certifications furnished by Seller’s sub-tier

sources for their adequacy and compliance to the Purchase Order and the

requirements herein.

8.5.3 To assure adequacy and authenticity of all certifications furnished by Seller,

the certifications and test reports shall include the name of the issuing

organization and shall be signed by an official of the issuing organization.

8.5.4 Seller may provide FAA 8130 or EASA form 1 in lieu of C of C, as long as

all above required data is provided.

8.5.5 Seller shall maintain all certifications of their products/materials for

Traceability Audits. Required standards or specifications shall be

referenced as applicable.

8.5.6 Traceability is required to trace back to a specific raw material

certification/test report that represents the raw material from which each

of the products was manufactured. If a supplier elects to use more than one lot of raw material, they

must ensure that the specific lot is documented, and provide positive

traceability to each individual product. Records shall be retrievable and available within a 72 hour period.

8.5.7 If parts are subject to any special processes, Seller shall furnish appropriate

certificates. Required standards or specifications shall be referenced as


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9.0 Product Safety Design Requirements

9.1 Airborne Equipment (Line Replaceable Unit) and Ground Support Equipment (GSE) shall

be maintained under a Panasonic Avionics part number, and must be designed, tested

and qualified to the following Buyer’s procedure without compromising airworthiness,

safety, and reliability of Buyer’s products and services:

9.1.1 Product Safety and Reliability Checklist (To obtain a copy, please contact Buyer).

Supplier should reference these documents to ensure their designed /

components / boards / products meet Panasonic’s requirements. Recommended

to be completed prior to CDR (Critical Design Review), but certainly by FAI (First

Article Inspection)

9.2 Components defined as “Safety Parts” are those electrical components or assemblies

used in power circuit or safety circuit, whose proper operation is critical to the safe

performance of the system or circuit (To obtain a guide line of “Safety Parts”, please

contact Buyer). (Ref: Panasonic’s Safety Parts and Operations Procedure).

9.3 For any design change affecting Product Safety and/or Reliability, the Product Safety and

Reliability Checklist shall be re-conducted and resubmitted for review and approval by


9.4 Dielectric Withstand and Insulation Resistance testing shall be conducted 100% on all

Airborne Equipment (Line Replacement Unit) including seat and shipside harness

assemblies per ATP-HA1000 before shipment.

9.5 Seller must provide the following documents to Buyer’s Design Engineering:

9.5.1 Certificate of Conformance

9.5.2 Product Specification

9.5.3 Product Safety and Reliability Checklist for review and approval

9.5.4 Test Data

9.5.5 Schematic(s) and Gerber files, unless otherwise specified

9.5.6 Bill of Material (BOM) otherwise specified

9.5.7 For Commercial off-the-shelf (COTS) product, provide the compliance industry

Safety standard such as, UL, IEC, EN standards and/or other standards where

applicable. (Note: Supplier is required to provide any, and all industry

certification documents)

10.0 Prevention of Counterfeit Materials

Seller shall ensure the prevention of the use and delivery of counterfeit parts. Only new and

authentic materials shall be procured through Seller’s approved sources.

10.0.1 The seller, regardless of the source, must provide PAC evidence that parts are

Original Component/Equipment and can authenticate traceability of the components

to the applicable OCM/OEM. The seller shall alert PAC of parts without OEM traceability. The seller

will be required to provide acceptable independent test certifications that verify

part specification.

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10.0.2 Seller shall immediately notify the buyer in writing upon knowledge of any potential

counterfeited parts and /or supplier’s delivery of counterfeited items.

10.0.3 Seller must have a documented process in place for handling Counterfeit

occurrences and shall provide evidence of external database reporting in case of an

event to GIDEP and/or ERAI

10.1 Positive Material Identification – Metals

Suppliers are required to ensure that all parts they provide Panasonic Avionics are made from

the correct material. Positive Material Identification (PMI) requirements have become an

increasingly problematic area for the industry. Suppliers will additionally need to ensure that

they incorporate a PMI program on their own purchased components and raw materials that is

used on Panasonic Avionics finished product.

General Guidelines /Requirements

The purpose of a PMI program is to ensure that the correct alloy is supplied and

used in accordance with design specifications.

PMI shall be performed at the point in time that ensures that proper alloy

materials have been used in the locations specified by the design.

Supplier of designated part numbers of Alloy Material are required to perform

routine PMI lot testing based on representative sampling.

PMI verification shall not be considered a substitute for any required

Metallurgical Test Reports (MTRs). PMI test results shall be kept on file.

When specifications require that the carbon content be determined so that “L”

(Low Carbon) or “H” (High Carbon) grades may be distinguished, analysis for

carbon shall be conducted in accordance with ASTM E353 or by use of an

Optical Emission Tester.

11.0 Subcontracted Secondary/Special Processes

Supplier shall maintain supplier surveys and certifications copies of all subcontracted services.

Secondary special process providers are preferred to be NADCAP certified, as applicable per


Any outside processes performed in effort to achieve the desired specification in accordance to

the Panasonic Avionics engineering drawings must be disclosed if an outside subcontractor is

used in both the First Article report, as well as any Supplier Quality plans.

The supplier is expected to flow-down requirements effecting the procurement of any PAC parts

or Services required to provide a finished acceptable product. It is expected that the supplier

will ensure any applicable requirements are imposed throughout the entire supply chain.

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12.0 Customer Owned Production Tooling, Gages, and Test Equipment

12.1 Production Tooling, Test Fixtures (In-Circuit, Functional) Approval and Maintenance

The supplier is responsible, at all times, for the care, maintenance, safekeeping, and proper

use of Panasonic Avionics owned tooling that is in their possession. Supplier

responsibilities include the prompt reporting of any loss, damage or destruction of tooling.

Seller shall be responsible for ascertaining the accuracy and stability of Panasonic furnished

equipment used for product acceptance. Panasonic’s property also includes, but is not

limited to, intellectual property, furnished information and data for design, production, testing

and inspection.

Subject to the terms of the purchasing documents, the supplier may be liable when tooling

deficiencies are disclosed. The supplier is also responsible for the accuracy of all tooling.

It is the supplier’s sole responsibility to ensure that the tool will ultimately produce

acceptable parts or assemblies. Tooling acquired or purchased by the Panasonic Avionics

must be labeled by the supplier as defined by the division.

As a minimum, the tooling shall include:

a) Panasonic Avionics Name

b) Unique Tooling Part Number and Revision

c) Identification of “Where used”

Such tooling may not be scrapped or relocated without written notification to Panasonic

Avionics. Panasonic Avionics reserves the right to take possession it’s tooling at any time if

deemed necessary.

Unless otherwise specified, supplier tool changes and/or major refurbishments shall be

submitted to Panasonic Avionics Materials group with quotes, if requesting reimbursement.

Tools shall not be used for normal production parts or assemblies prior to its final approval.

This process also requires first off-tool parts samples submission (1st Article) as described in

section 15 of this manual.

Panasonic furnished equipment for product acceptance shall be periodically re-inspected

and calibrated to assure continued accuracy at Seller's cost and according to Seller’s

Quality system unless otherwise agreed.

12.2 Tool Design Changes

Approved tool designs must be maintained by the supplier to the current configuration of the

tools and within the requirements of the applicable design specifications. Major

modifications or refurbishments must be authorized and approved by Panasonic Avionics.

At contract completion, Panasonic Avionics Material group shall provide the supplier with

tooling and tooling design disposition instructions. Original tool designs are considered the

property of Panasonic Avionics and suppliers must provide copies of the designs upon


Suppliers shall notify Panasonic Avionics Materials representative when tool design

modification is required. All significant tool modifications, such as rebuilds, require

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notification to Panasonic Materials team. Such major modifications will required sample

submission (1st Article) per section 15.0 of this manual.

12.3 Control of Inspection and Test Equipment:

The supplier shall assume responsibility for all required calibration needs of any tools and/or

equipment. The supplier shall assign and track gauges and equipment per a structured and

documented gage calibration and maintenance program. The supplier is responsible, at all

times, for the care, maintenance, safekeeping, and proper use of any Panasonic issued

tools and equipment, if applicable. Supplier responsibilities include the prompt reporting of

any loss, damage or destruction of gages and test equipment if Panasonic issued.

13.0 Product Identification & Traceability

The supplier shall establish and maintain documented procedures for identifying the product by

suitable means from receipt and during all stages of production and delivery.

Parts that have been identified as “Safety Critical” must have defined control points within the

submitted Control Plan. (Note: Reference Panasonic Avionics Instruction; How to Write a

Control Plan, P-WI-06-08-03)

14.0 Calibration Measuring & Test Equipment

All suppliers shall comply with the calibration system described by ISO 10012 and ISO 17025 or

equivalent. Inspection gages and test equipment must be controlled as part of the supplier’s

“Periodic Calibration” system prior to use in production. Periodic tool inspection cycle, based on

use and location, shall be sufficient to ensure accurate measurements. Specifically; Seller shall:

14.1 Establish a documented calibration procedure in accordance with, or as a minimum,

compliant to AS9100 requirements, clause 7.1.5 “Monitoring and Measuring Resources”.

14.2 Shall maintain a register of its monitoring and measuring devices.

14.3 Define the calibration process by including the details of equipment type, identification

number, and locations of usage, frequency of checks, calibration methods, environmental

conditions, acceptance criteria, record keeping and retention time.

14.4 Implement an established Inspection system, receiving through final, according to, or as a

minimum, compliant to AS9100 requirements, customer specifications and applicable

industry standards without compromising airworthiness, safety, and/or reliability of

Panasonic’s products and services.

14.5 If Seller is certified to EASA / FAA PART 145 and/or EASA / FAA PART 21 and/or similar

regulatory approval, Seller shall establish and maintain an inspection system according to

the requirements of its applicable agency.

14.6 Seller shall keep all inspections and calibration records available for evaluation (Audit) by

Panasonic’s customers and Panasonic’s regulatory agencies.

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15.0 Production Part Approval Process

The purpose of part approval process is to determine if the supplier has understood all design,

material, and performance requirements of the part and that their process has the capability to

produce required part quality on a consistent basis in normal production. The submission can be

required for the following situations:

1) New part from an existing or new supplier.

2) Existing part from a new supplier.

3) Process or engineering change.

4) New tooling or modification to existing tooling.

5) New location for tooling or manufacturing.

15.1 Submission Levels

The supplier shall submit the items and/or records according to Panasonic Avionics

specified submission levels. Panasonic Avionics Supplier Quality or ABU Quality

Representative, with the support of engineering, is responsible for identifying the level of

submission required for approval. Panasonic Avionics will communicate such

requirements in the contractual Statement of Work or other formal notification, if required.


Submission Level

Level 1 Level 2 Level 3

Tooling Approval – if req’d

(Section 6.1) X

F/A Submission Only

(n = sample size)





First Article Inspection Report

( Section 15.3-4) X X

Control Plan

(Section 15.6) x X

Material & Process Certification

(Section 8.5) X X

Limit and Master Samples – if required

(Section 15.9) X

Part Marking

(Section 5.10) X X X

Labeling & Packaging

(Section 17.0) X X X

Process Capability (Section 8.1.1) X

Process FMEA X

Measurement Systems Analysis Study X

Special Processes Requirements (Controls,

Traceability, etc) X

Large “X” requires to be on-file – submission as requested; Small “x” requires to be on file

Generally, Level 1 is used for standard; off the shelf parts or catalog type items from distributors,

e.g. machine screws, washers, resistors, etc. Level 2 is used for all “non-critical” parts that are

made to Panasonic Avionics drawings or specifications. Level 3 is used for all “critical” parts that

are made to Panasonic Avionics drawings or specifications.

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15.2 Production Part Submission Warrant

Removed Requirement

15.3 Prototype Submission Requirements

The purpose of prototype evaluation is to determine that the supplier can manufacture the

part per the design requirements. If clarification of requirements is needed, then the

supplier shall contact Design Engineering through the Panasonic Avionics Materials

Representative. Supplier shall also provide feedback to Design Engineering if the

manufacturing process is not capable of meeting defined design requirements.

Design Engineering is responsible for verifying supplier submitted prototype

characteristics are in accordance with the drawing. The supplier and Panasonic Avionics

Materials group will be notified through Design Engineering of a prototype rejection.

15.3.1 Full Layout of Prototype (n 1)

Full layout of at least one sample (n 1) is required on Inspection Report with

sample submission. Follow sections 15.4 for how and what is disclosed on the

Inspection Report. Where applicable, identify CTQs on the Inspection report.

The supplier may substitute their completed First Article form if the form is

appropriate for the commodity and the above intent has been met.

15.3.2 Re-submission of Samples

Prototype designs are identified by numeric revision level on the drawing. Any

modification in the design at this stage causes numeric revision to change and

hence requires supplier to re-submit the samples with the inspection

measurements of the modified characteristics only.

15.4 First Article Submission Requirements

The purpose of 1st Article submission is to make sure that samples (Pilot Run) meet all

drawing requirements and all involved manufacturing processes have enough proven

ability to run the part in the normal production on a continual basis. Suppliers shall not

deliver 1st article samples to the Panasonic Avionics that do not meet all dimension

requirements without prior approval from the Panasonic Avionics Supplier Quality

Representative. Approval of samples by Panasonic Avionics does not mitigate the

supplier’s responsibility to continue supplying conforming parts per the drawing or

purchase order requirements.

The submitted sample will be subjected to validation of results at the specific Panasonic

Avionics division. The Panasonic or ABU Quality Representative is responsible for

reviewing the supplier submitted measurement results with Design Engineering, validating

the results, notifying supplier of a rejection/acceptance of the samples, and notifying

Purchasing of a rejection/acceptance of the purchase order.

Prior to the delivery of first production product(s), seller shall provide a First Article

Inspection Report documenting the results of Seller’s First Article Inspection and/or Test

of the product and each sub-tier component in accordance with AS9102, including First

Article Inspection results of all sub-tier builds and components.

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15.4.1 First Article Inspection Report shall include the following (as applicable):

1. AS9102 Forms 1, 2, and 3

2. Copy of Panasonics drawing with bubbled identifiers for all design


3. ATP/Test Data when applicable

4. Special processes Certificate of Conformance when applicable

5. Sub-Tier suppliers’ Certificates of Conformance when applicable

6. Seller’s Certificate of Conformance

7. Raw Material Certifications

15.4.2 Panasonic’s inspection and acceptance of First Article product is required

prior to delivery of First of Model to Panasonic or any subsequent change that

invalidates the previous first article inspection result.

15.4.3 Panasonic reserves the right to accept or reject the First Article Inspection


15.4.4 Each First Article product shall be completely processed per Purchase Order

and clearly identified as a First Article sample. If supplier is authorized to ship

FA part within larger lot, then FA part must be identified within lot.

15.4.5 The seller shall perform a full FAI or partial FAI for affected characteristics,

when any of the following events occur:

1. A change in the design affecting fit, form, or function of the part.

2. A change in manufacturing source(s), process(s), inspection method(s),

location of manufacture, tooling or materials, that may affect fit, form or


3. A change in numerical control program or translation to another media

that may affect fit, form, or function.

4. A natural or man-made event, which may adversely affect the

manufacturing process.

5. A lapse in production for two years or as specified by Panasonic.

15.4.6 With each delivery of product(s), Seller shall maintain a copy of Seller’s final

inspection report(s) and/or records showing the actual results (dimensions,

values, etc.) obtained by seller during final inspection of the delivered product(s).

15.4.7 Electronically submitted FAI shall be in formatted as a single collated PDF that

contains the following documents, in order: Forms 1, 2, & 3, bubbled drawing,

functional test (if applicable), process & material certifications, other documents

as needed/requested. Forms 1, 2, & 3 shall either be hand signed and dated

(“wet” signature) prior to conversion to PDF, or electronically signed within Adobe


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15.5 Full Layout of First Article (n1)

Supplier shall provide evidence that dimensional verifications, which are required by the

design and the control plan, have been completed and results indicate compliance with

specified requirements.

15.5.1 The supplier shall record all actual measurements and indicate evaluation

judgment on a First Article Inspection Report. Typically, this will include full

layout of 1 sample minimum with strict reference to the drawing and/or

specification. The layout must include all drawing notes and dimensions.

15.5.2 All dimensional characteristics and special notes from the drawings shall be

identified with sequential numbers (1, 2, 3…) which corresponds to the columns

on the Inspection Report. Features shall be identified starting in the top left

corner of the drawing and proceed from left to right and from top to bottom. A

copy of the drawing marked with sequence numbers shall be submitted with the

inspection report.

15.5.3 All critical characteristics shall be identified in the Inspection Report.

15.5.4 If required, the process capability indices (Cp, Cpk) values shall be provided. A

minimum sample size n=30 is required to perform a process capability study. If

lot/sample size is less than 30, then critical characteristics shall be measured

100% and measurement results shall be submitted for evaluation. In lieu of

section 8.1.1, when Cp & Cpk values are less than 1.00, a corrective action

response shall be submitted on the additional sheet and until such response is

proven valid, corresponding characteristic(s) shall be measured 100% by


15.6 Control Plan

The control plan describes the actions that are required at each phase of the process

including receiving of material, in-process, out-going (e.g. labeling, packaging, shipping,

etc.), and periodic requirements to assure that all process outputs will be in a state of


A single control plan may apply to a group or family of products that are produced by the

same process, material, and source. Some of the advantages of developing a control

plan are:

1) It provides a structured discipline to identify process characteristics and their source of

variation; therefore, it reduces waste and improves quality of products during design,

manufacturing, and assembly.

2) It focuses resources on process and products related to characteristics that are

important to end-customer.

3) It can be considered as a tool to communicate process-related changes between PAC

and its supplier.

An initial draft of the control plan (Form P-WI-06-08-03-1) can be submitted with the

submission of the 1st Article samples. However, final approval of the control plan will be

given after the approval of the samples. In any case, initial/final draft of the control plan

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must be submitted prior to the submission of the 1st Article sample. Using the control plan

as a guide, the Panasonic Avionics division may conduct a process audit.

Note: The supplier may use their own control plan form if responsible Panasonic quality

department representative has approved in writing.

15.7 Material & Process Certifications

The supplier shall submit all material and process certifications with the sample submission.

This requirement is for 1st Article and change FAI submission only and, if not specified by

purchase order or drawing, may not be required for normal production shipments.

15.8 Sample Shipment Identification

The supplier must identity the 1st article submission and change FAI clearly on the

packaging or another agreed upon method as defined by Panasonic Avionics Supplier

Quality Representative. Samples are to be sent to Panasonic Avionics as defined by

Materials Representative.

15.9 Limit and Master Samples

When specified by Panasonic Avionics Supplier Quality Representative, a limit sample is

required for the approval of appearance characteristics of the part. Appearance

characteristics may include but not be limited to luster, cloudiness, etc. A minimum of 3 limit

samples is required for approval. Panasonic Avionics Quality is responsible for reviewing

the limit sample with Design Engineering and notifying the supplier of its approval. In such

case, an approved sample will be kept in Panasonic Avionics inspection area for reference

and the other one will be sent to the supplier.

Panasonic Avionics obtains a master sample from the approved sample shipment. The

master sample represents the final approval of all processes, methods, materials, machines,

and location that shall be used by the supplier for normal production. Supplier shall not

make any changes to these conditions prior to receiving a formal approval from Panasonic

Avionics. Both limit and master samples are tagged by the Panasonic Avionics and retained

for the entire duration of the contract.

15.10 Marking, Product Serialization

Unless, otherwise specified in the Engineering drawing; Parts are marked in a fashion that

identifies supplier’s name, date of manufacturing and unique part serialization. Serial

numbers shall not be altered, duplicated, or replaced without prior written authorization from

Panasonic. It is recommended that the Supplier use an alpha-number format starting with

Suppliers initials, Julian Date Code and unique part serial number starting with “001”, when

possible. When physical limitation exists on part itself, information shall be recorded on part

packaging. The supplier shall use permanent ink marking.

15.10.1 Note: In the United States, the marking statute, Section 304, Tariff Act of 1930, as

amended (19 U.S.C. 1304) requires that, unless excepted, every article of foreign

origin (or its container) imported into the U.S. shall be marked with its country of

origin. Goods must be marked in English.

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15.11 Analysis of failures (supplier’s manufacturing process and/or returned product)

Suppliers must analyze all failures found in supplier’s manufacturing process during preproduction

and 1st mass production lot even if CPK is more than 1.33. Suppliers are

expected to assess all failures in effort to ensure that no potential or epidemic failure rate

exist due to a design error or reliability issues. Suppliers must also analyze failures returned

from Panasonic as required.

16.0 Production Requirements:

16.1 Manufacturing & Quality Requirements

In order to ensure manufacturing control, the supplier shall establish and document process

standards and criteria for all aspects of the manufacturing operation. When required and

appropriate, all such standards shall be referenced in an approved control plan. Any

changes or improvements in process monitoring or controls necessitates an update of the

control plan, and thus makes it a living document. Panasonic Avionics Supplier Quality

Representatives or ABU quality departments shall approve all control plan revisions.

Note: Suppliers to ABU must follow ABU’s requirements.

1. Panasonic Avionics recommends that a supplier review the acceptable process control

methods as defined in AS 9138

2. In-process Inspection sampling plans may be used to evaluate product quality. The use

of following established plans is encouraged:

AS 9138 for Attribute or Variable Data

3. Final Inspection shall be 100%, unless Panasonic approves an alternate plan.

4. The supplier is responsible for ensuring parts, regardless of their process sources

process sources (i.e. sub-supplier or subcontractor) meet all design, drawing and

specifications requirements using recognized industry best workmanship practices.

16.2 Cosmetic Guidelines (Molded Plastic, Metal, Painted Products/Parts & LCD)

The following reference documents shall be used to provide guidance on acceptable levels

of cosmetic allowance for discrete and/or sub-assemblies parts.

Structures Business Unit Parts – Doc. # 137845

Antenna; LRU’s – Doc # 138281

16.3 Manufacturing/Test Acceptance Software

The Supplier shall have a process to ensure the proper configuration control and

operation of manufacturing inspection/test software (i.e. ATP) is used. Product

Acceptance test software changes must be submitted, and approved through our PSCR

process, unless otherwise contractually defined and mutually agreed upon between PAC

and the supplier.

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17.0 Packaging and Labeling

17.1 General Labeling & Packaging Requirements:

Unless otherwise specified, bulk packaging is not permitted; all material must be

individually packaged in accordance with ATA-300 Category III shipping container

requirements as a minimum, with the exception of standard parts (SAE, AN, MS, NAS,

AGS, JAN type hardware).

Individual Shipping Packages are required not exceed 35LBS whenever possible.

Packing list that references the purchase order number, release number (if a blanket

PO), part number, revision number, and shipping quantity must be included with every


Parts must be segregated and packaged in a manner that will prevent shipping or

handling damage.

When specified, products are to be put in single (or double) plastic bags to avoid


Each part number should be boxed/bagged separately. (Suppliers must package and

ship to P.O line item quantities. Supplier cannot combine same part numbers line items in

bulk shipments. Item must be packed per PO lines.

Customs regulations state that every foreign product must be labeled, in English, with

the country of origin. This marking must be:

a.) Clearly and visibly located on the product, and

b.) Written legibly and permanently.

17.2 Packaging of Electrical and Electronic Assemblies:

The selection of materials and methods must protect the assemblies from bumping,

tumbling, dropping of individual units, or groups of units in a packing container. A

supplier shall as a minimum:

a) Package ESD Sensitive assemblies in a Shielded (Conductive) bag.

i. Ref. ANSI /ESD S541

b) Package Boards in transport/shipping boxes with dividers. Boards are to be in

separate divider slots.

c) No Stacking acceptable.

d) The use of bubble pack shall be at the discretion of the supplier

e) All PCBA shall be packaged individually

f) Seller shall provide protection to safely maintain leads and terminals in the

manufactured condition under handling and transportation environments.

g) Deviations from the above requirements due to PCBA size and/or complexity must

have the approval of the Divisional Quality representative.

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Number: SQAR

Revision: AF

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h) The use of pink poly ESD bags is prohibited for the primary ESD container.

a. Pink Poly” is a term commonly used to refer to polyethylene (plastic)

treated with an antistatic agent to prevent triboelectric charging when in

contact with other materials. Pink poly may be used only as a secondary

material, but NEVER as primary material or placed in direct contact with

ESDS parts/units to avoid possible contamination and/or corrosion.

Amine/amide free material is required.

i) The outside packaging containing ESD sensitive items shall have an ESD warning

label. This same label shall be used to seal shielded bags.

Electrostatic Discharge (ESD) sensitive materials, assemblies, parts, components, etc.,

shall have a sealed conductive primary container that is ESD compliant. ESD warning

labels shall be visible at the point of access. Dust caps used in conjunction with ESD

material shall be ESD compliant as defined in ANSI/ESD S20.20.

17.3 Documentation (Regular Shipments)

The supplier shall provide a copy of the Certificate of Conformance (C of C)

assuring that all work performed in connection with the purchase order conforms

to drawing and purchase order requirements.

Material /Process/Test Report Certifications – See Section 8.5

If specified, provide an evidence of statistical process capability for critical


17.4 Seller and Seller’s Sub-Tiers are responsible for all packaging related damages and


17.4.1 Use of newspapers for packaging products is prohibited.

In-Bound Product Shipment Labeling & Bar Coding Standardization

17.5 To ensure that all incoming product can be received, inspected and stocked in a timely

and accurate manner, Panasonic Avionics is implementing the following standards for

product shipment labeling & barcoding with all Suppliers & Vendors.

17.5.1 Suppliers shall ensure compliance to Panasonic Supply Shipping Label

Guidelines Bulletin MSQM 101

17.5.2 All Packaged parcels must identify the quantity in each individual container.

17.5.3 While product packing slip contain more information than noted below; the

following information must be on the suppliers packing slip.

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Number: SQAR

Revision: AF

Page: 32 of 48

Packing Slip Requirements - Must Contain Following Information

1. Packing Slip number

2. Panasonic Purchase Order number

3. Panasonic Part Number/Quantity Shipped/ REV

4. Purchase Order line Number

5. Tracking Number (Packing Slip Preferred; On parcel acceptable)

a. Tracking number may not be required if supplier utilizes their own

transport carrier (i.e. local company truck delivery).

6. Barcode serial number list (for serialized parts)

7. Supplier Lot Numbers (If applicable)

8. County of Origin must be noted (Where goods are Manufactured)

For Sellers whose product is shipped directly to Boeing - Seller’s Pack Slip shall

contain the following information (when applicable):

Sellers Name, Address and Phone Number

Sold to and/or Ship to (as applicable)

Customer Purchase Order Number and Line number

Date Parts Shipped

Part Number shown on purchase order

Part nomenclature

Unit of measure

Total quantity shipped and quantity in each container

Packing slip number

Warranty data and certification data (as applicable)

Rejection Tag (if applicable)


Bill of Lading (Required on Direct Shipments)

Multiple Boxes with the same Packing slip must reference BOX 1 OF 2, BOX 2 OF 2, etc.

(as applicable). Packing slips are required on outside of box #1 and inside each additional


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Number: SQAR

Revision: AF

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For Sellers whose product is shipped directly to Boeing - Seller shall label all units,

intermediate and shipping containers as follows (when applicable):

Suppliers Name

Part number shown on Purchase Order

Part Nomenclature

Customer Purchase Order Number

Quantity of Part in container

Unit of Measure

Serial number

Precautionary Handling, Label or Marking as required for Safety

Country of Origin

Name and Address of Consignee

Name and address of Consigner

Customer Purchase Order Number

Part Number shown on Purchase Order

Quantity of Part in Container

Unit of Measure

Box Number

Total boxes in shipment

Precautionary Handling, Label or Marking as required for Safety

Country of Origin if non-USA source

18.0 Foreign Object Debris, Contamination, Preservation and Cleanliness

Panasonic requires supplier to have an active housekeeping program in place to prevent

any risk of FOD or Product Contamination. While we subscribe to known methodologies

such as 5S, we also acknowledge other programs exist that can achieve the same

objective. However, the supplier is expected to have a structured, active and effective

program in place to reduce the risk of FOD and/or product contamination that meets a

minimum of AS9146.

In order to mitigate product stock degradation, Panasonic requires organizations to ensure

appropriate considerations have been taken in effort to maintain all original OEM product

properties. Stored product should be assessed for product condition at appropriate

intervals, and FIFO methodologies shall be considered. Organizations should consider an

appropriate inventory management system to optimize stock rotation.

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19.0 Supplier Performance Feedback

Panasonic Avionics suppliers will be monitored continuously based on lot/product quality,

on-time delivery, and other attributes as defined by the specific division. Panasonic Avionics

will periodically issue a report to “Core” suppliers that will include an overall rating of their

performance. If an adverse trend in performance is detected, then actions will be taken to

review the supplier’s status. If warranted, the Materials Supplier Quality department will

contact the supplier to request a plan for corrective actions; such actions may include the

request for suppliers to disclose internal performance data and improvement initiatives to

resolve issue (s). The diagram below outlines the general process.

Panasonic Avionics Quality department has the right to redefine inspection levels where

performance has improved or deteriorated. Based on overall performance or verifying the

validity of the corrective actions, a supplier may be subjected to an onsite audit by Supplier

Quality. During such audit, quality and business systems, control plans, or process

capability studies may be evaluated to determine a supplier’s capabilities to meet

performance criteria.

19.1 Supplier Disqualification/Requalification

Suppliers may be considered for disqualification for reasons such as, but not limited to,

breach of contract, performance issues, excessive SQAR compliance violations, PAC

deemed excessive supply chain risk, etc. Additionally, suppliers who have been inactive for

more than two years shall be re-qualified before a new order is placed with them. Supplier

may be requested to complete QMS Assessment Survey (Form BLO-QOP-06-08-4) and

submit to a Panasonic Avionics Quality Representative, who then reviews and lets the

Materials Group know the renewed status of the supplier. The suppliers must submit a new

1st Article samples to be requalified for approval.

Note: Suppliers to ABU must follow ABU’s requirements.

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19.2 Nonconforming Product or Material

It is the responsibility of the supplier to ensure that only conforming product is delivered to

Panasonic Avionics. In the event that a product nonconformance is identified, Panasonic

Avionics will notify the supplier. The supplier is required to immediately inspect, segregate,

and correct similar parts within its own facilities to assure that Panasonic Avionics will not

receive additional shipments of suspect product until the cause of the nonconformance has

been identified and controlled. Any product rejected due to the fault of the supplier will be

subjected to one of the following actions:

Return to supplier at supplier’s cost.

100% inspection at supplier’s cost.

Return to supplier for rework at supplier’s cost.

Panasonic Avionics may issue a Supplier Corrective Action Request (see Division’s SCAR

Program) when nonconforming material is discovered. Suppliers shall begin to resolve

issues associated with discrepant parts immediately upon identification by the Division.

Issue resolution shall include as a minimum segregation of discrepant part, root cause

analysis, rework, and define actions to alleviate the problem from reoccurring. Standard

corrective action responses shall be requested within 30 days of its issue date unless the

SCAR has specified as urgent. If an urgent and/or emergency status has been given, it’s

the discretion of the Panasonic Avionics Quality to assign the appropriate response time.

Panasonic Avionics may rework locally any supplier error that would jeopardize production

delivery dates being achieved. The supplier will be billed for the agreed upon material and

labor costs associated with the rework.

19.2.1 Notice of Escape

It is expected that the supplier will create a document notification to Panasonic through

an internal escalation nonconformance reporting system. Additionally, the supplier shall

notify Panasonic using a timely documented "Notification of Escape" (e.g. Reference AS

9131) for any product that is considered non-conforming that has been delivered to any

and all Buyers. The supplier will also need to provide details of the products’

nonconformance, quantities, the actual or potential extent of the severity and impact on

the Panasonic's product, if known.

The Seller shall have an established written procedure that conforms to the

requirements of AS9131, Quality Systems Non-Conformance Documentation, and

require their sub-tier suppliers to provide advance notification to Panasonic for escaped

nonconforming products and make arrangements for Panasonic approval of Seller’s

nonconforming material. The advance notification of escape to Panasonic shall, by Seller and/or its

sub-tier, occur immediately upon discovery of the non-conformity. The advance notification shall include details of product information, nature of

nonconformity, manufacturing date lot and part traceability information to the

point of Origin, containment plan and actions in all locations and en route.

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Supplier Quality Assurance Requirements Manual

Number: SQAR

Revision: AF

Page: 36 of 48 If an issue is identified, which might cause any aircraft Certificate of

Airworthiness to be revoked because of an alleged defect of the Product,

Seller shall, under the supervision of Panasonic, undertake all necessary

actions to remedy such situation. Such actions may include, but are not

limited to the development of modifications, inspections and repair solutions,

including providing additional Parts, for new and in-service aircraft.

Notwithstanding the above, if a possible unsafe condition is identified, Seller

shall immediately notify Panasonic of the unsafe condition.

19.2.2 MRB Authority – Panasonic owned IP

At any level, the decision of safety, reliability, impact to next assembly, or deviation (from

design) cannot be made by the organization. The organization shall provide timely

contact to the PAC for their assistance.

The supplier will need to obtain the Panasonic's disposition of the products'

nonconformance or Panasonic will need to provide an approval for the supplier to

disposition the product(s)

The supplier will need to notify Panasonic if any changes are made in the product; the

manufacturing processes such as equipment, methods, inspection techniques, etc.

(including special processes such as heat treat, plating, welding, coating, etc.); any

changes in the sub tier suppliers used to produce or service the product; any changes of

location used to produce or service the product; and if so required, obtain the

Panasonic's approval.

19.2.3 Seller Safety Issues

Original Equipment Manufacturers (OEM) and Maintenance Service Providers shall

inform Panasonic of safety incidents as they fall within the definitions stated below,

discovered during the repair/maintenance of Seller’s products.

Repair/Maintenance of any product identified with a safety related failure as defined by

the below alert factors shall be stopped and the unit shall be quarantined for root cause

analysis and corrective / preventive measures.

Definitions/Alert factors: Product Integrity – The assurance that Seller’s product does not compromise

personal safety and/or equipment safety Product Incident – Any incident that indicates a product may or could be

unsafe. Potential incidents to be reported may be determined by the following

alert factors:

Personal injury of any nature or death;


Smoke emanating from, in, or on a product

Electrical shock

Visible sparking from or in a product

Explosion or implosion of a product

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Leakage of any chemical substances from a product

Unusual wearing of, deterioration of, or stress upon a product or any

component of a product

Accumulation or circulation of toxic or noxious gases

Emission of X-ray radiation, Ultra Violet Rays, Infrared Rays and Radio

Frequency Energy

Evidence of burnt or charred components

A condition which, in the opinion of the person initially receiving a report

or learning of the incident or potential defect leads to the belief that there

could be an event or defect that could involve a safety problem. Panasonic shall be informed of the safety related failure so a Product Incident

Report (PIR) can be issued to the Product Safety Officer (PSO). A Tear Down Report (TDR) shall be issued to Panasonic’s procurement

agent identifying the safety related failure including detailed photos, root

cause, corrective and preventive action before the unit is processed for repair Panasonic’s Product Safety Office shall disposition the unit after the TDR is

issued and deems the incident closed.

19.3 Supplier Request for Waiver/Deviation

Supplier can make a request to Panasonic Avionics to accept the product with a minor

waiver. However, the Supplier/seller shall understand that once Panasonic gets PMA

approval on product, we can no longer accept part not complying with the drawings unless

engineering agrees to change the drawing and we get approval for the change.

A submitted waiver should not affect form, fit, or function of the product. Requests will be

considered only for unusual circumstances. They will not be accepted on a routine basis.

19.3.1 Request must be made by completing and submitting “Waiver/Deviation Request for

Non-conformance”. Corrective actions must be provided to prevent recurrence.

19.3.2 Additional Lots with the same discrepancy will not be accepted without prior

approval of the Supplier Quality Representative. If a certain characteristic is

impossible to meet, then supplier shall request Design Engineering to revise the

drawing by issuing a deviation. Deviation is a written authorization to depart from

the originally specified requirements of a product prior to its production. The

supplier must secure approval in writing prior to delivering a shipment to Panasonic


19.3.3 The acceptance or rejection of deviant material or characteristics is at the sole

discretion of Panasonic Avionics.

20.0 Supplier Process, Material, and Subcontractor Changes:

All processes, tooling, machines, and/or layouts that were used on the approved submitted

samples shall not be changed or modified without an approval from Panasonic Avionics. It

is the responsibility of the supplier to keep the entire process the same as it was on the

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approved submitted samples. Examples of Panasonic Supplier Change Request (PSCR)

may include, but are not limited to:

Material change (including those not originally specified on the drawing).

Subcontractor and/or its process change.

Dimensional Specification Issues

A PSCR (or advanced notice such as PCN) is not required for relocation of small tools, jigs,

fixtures that are not part of the main production line and do not affect process or part quality.

Such notices are also not required for regular replacement of perishable tools (e.g. drill bits,

weld tips, etc.) or preventative or predictive maintenance.

It is the responsibility of the supplier to give Panasonic Avionics enough time to evaluate the

request for approval prior to making a change. Time duration can vary depending on

complexity of change request, PMA status, and other factors including work load demand. A

submission does not constitute that any approval will be granted. Initiate PSCR by

completing (Form P-WI-50-03-20-1, 2) and submitting to Panasonic Avionics Purchasing

Representative. Supplier will be notified of the status of the request. Panasonic Avionics

holds the right to reject any shipment from the unapproved process.

21.0 Acceptable Signatures

21.1 Only actual signatures rendered in ink by the signing official, a facsimile of an actual

signature, electronic signature (i.e. Acrobat® digital signature) or a machine or computer

graphics generated facsimile signature are acceptable to Panasonic.

21.2 Seller may use a quality inspection stamp in lieu of a signature, providing such stamp(s)

identify the Seller and the Seller’s authorized individual to whom the stamp is assigned, and

that the issue, use and control of such stamp(s) are governed by Seller’s documented


21.3 For computer generated certifications, Seller shall establish a documented system for

control of certifications that do not bear original signatures or where name(s) of authorized

official(s) are computer generated. This system may be verified on-site by Panasonic’s

quality representative.

22.0 Production Records Requirements:

22.1 Unless otherwise approved by Panasonic in writing, Seller shall retain all required records

for a minimum of Twenty (20) years after completion of the last installation of parts/services

or the life of the product, whichever time period is longer.

22.2 The record retention requirement applies to all Suppliers that have accepted a Purchase

Order from Panasonic.

22.3 The related documents and records include and are not limited to: Design, Procurement,

Resources, Materials, Manufacturing, Testing, Processing, Inspection, Audits, Preservation

of Products, packaging, Shipping Certificates, and records of Seller’s sub-tier suppliers.

22.4 If a Seller is no longer holding “Approved” status with Panasonic, all above mentioned

documents shall be submitted to Panasonic’s procurement agent upon termination of

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business relationship within Thirty (30) days or sooner, depending on urgency of the


22.5 Seller’s record retention system shall include appropriate controls at Seller’s sub-tier

sources, showing the date, lot #, serial number, revision letter, or other positive

identifications that provide objective evidence of incorporation of all changes in product(s)

and process(s). Such records shall be subject to verification by and shall be available to

Panasonic for review upon request.

22.6 Seller’s shipping records shall include packing slip, certification of conformance (which can

be included as part of the packing slip), evidence of Seller’s product acceptance and all

purchase order requirements.

22.7 Based on written mutual agreement, Panasonic can maintain the records for Seller if Seller

is unable to hold the records for the minimum requested retention time.

23.0 Right of Entry

23.1 The Seller and its sub-tier suppliers shall allow representatives of Panasonic, the Federal

Aviation Administration (FAA), European Aviation Safety Agency (EASA), National Aviation

Authority (NAA), other applicable regulatory agencies, and Panasonic’s customers to

conduct audits and verify the quality of work, records, and materials at the Seller and its

sub-tier suppliers’ location(s).

23.2 Use of Panasonic specified sub-tier sources does not relieve the Seller of compliance to all

applicable technical and quality requirements for products/services provided to Panasonic.

24.0 Source Inspection

24.1 When source inspection is required, Seller shall notify Panasonic sufficiently in advance

of the availability of product for source inspection so that it can be scheduled at Seller’s

facility prior to the Purchase Orders’ specified delivery due date.

24.2 Seller’s measuring, testing or any other required equipment(s)/tool(s), facilities, and

personnel shall be made available for use by Panasonic’s representative when

requested during source inspection.

25.0 Corrective and Preventative Action

25.1 Seller shall not ship any nonconforming product(s) to Panasonic without written


25.2 Per Panasonic’s prior approval, any product(s) found to be nonconforming to Purchase

Order or other applicable requirements at Seller’s facility, shall be documented by Seller

and submitted to Buyer for disposition by Buyer’s Material Review Board (MRB).

25.3 In case of Panasonic receiving non-conforming materials from the Seller, or Panasonic’s

discovery of product field failures, malfunctioning products, or request from Panasonic’s

customer(s), Panasonic may request from the Seller to conduct a formal investigation

and provide failure analysis reports with objective evidence to identify the root cause(s)

of the non-conformities within a time frame approved by Panasonic.

25.4 When deemed necessary by the Panasonic, the Seller shall provide a Corrective and

Preventive Action (CAPA) report with verifiable documents that include implementation

and target dates, for nonconformities reported by the Panasonic to Seller.

25.4.1 If a seller receives formal request for a correction actions response (SCAR); the

supplier is expected to utilize basic problem-solving methodologies to determine root

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cause. Quality tools are expected to be deployed to resolve issues. Methods such as 5

Why’s is expected to find root cause, and an 8D methodology is encouraged to track

CAPA progress.

25.5 Per request of Panasonic, Seller shall take immediate action to implement and document

below requirements on CAPA report:

25.5.1 Detailed Description of Nonconformity

25.5.2 100% Containment of suspect parts/products/raw materials at all locations and intransit

25.5.3 Immediate Recovery Plan

25.5.4 Root Cause Analysis of Non-Conformities / Determination of Failure Modes

Note: Supplier is strongly encouraged to deploy industry accepted Quality tools to find root cause.

Evidence of such techniques shall accompany CAPA report.

25.5.5 Corrective Action Measures

25.5.6 Preventive Action Plans

Note: Poke-Yoke plans and/or preventative actions shall be noted

25.5.7 Verification Method(s)/Technique(s) to Confirm Effectiveness of Corrective and

Preventive Action(s)

25.6 Product(s) rejected by Panasonic and resubmitted by Seller shall be clearly identified as

re-submitted product(s) and must also be documented on Seller’s shipping documents that

product(s) delivered are either “replacement” or “reworked” product(s).

25.6.1 Seller’s documents shall include reference to Panasonic’s rejection document

number and Seller’s copy of corrective and preventive action report.

25.6.2 This is also applicable to any rejections noted by Panasonic’s source inspector

on inspections performed at Seller’s facility.

25.7 Collaboration Model of Purchasing/CAPA process (Fig. 1)

Note: Suppliers to ABU must follow ABU’s requirements.

Figure 1











PAC QC and





Product Product





if needed







Response Line



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26.0 Change of Charges

26.1 If seller is not in agreement with Panasonic’s determination of root cause(s) of the

rejection(s), Seller can submit a request for Change of Charges (COC)/ Responsibility to the

Panasonic’s initiator within 20 business days from the date of notification. For Japanese

suppliers, refer to the contract.

27.0 Annual Internal Audit

27.1 Seller shall conduct Internal Audits in accordance with AS9100, clause (9.2.2) Internal

Audits, at least once a year.

28.0 Annual Management Review

28.1 Seller shall conduct Management Reviews in accordance with AS9100, clause (9.3)

Management Review, at least once a year.

29.0 FAA Anti-Drug and Alcohol Misuse Prevention Program (applicable to USA suppliers)

29.1 FAA approved Anti-Drug and Alcohol Misuse Prevention program is required for those

groups/companies located in USA that perform maintenance on aircraft and aircraft


29.2 The Drug and Alcohol testing program rule applies to Sellers that are under contract to

supply work or services or parts to Panasonic. It is also the Seller’s responsibility to flow

down these requirements to their sub-tier supplier(s).

Note: “The certificate holder (FAA Air Agency) certifies that it will comply with the requirements

of 14 CFR Part 121 appendices I and J and 49 CFR Part 40 for its Anti-drug and Alcohol

Misuse Prevention Program”.

30.0 Environmental Health and Safety Management System

30.1 Seller shall have an Environmental Management System (EMS) according to, or as a

minimum, to be in compliance with Local, State, and Federal requirements. Programs

are preferred to be structured and comply with ISO 14001.

30.2 Seller shall have an active Facility Employee Safety program that complies with Local,

State and Federal requirements such as OSHA. Such program shall be in good

standing. Safety programs are recommended to be in compliance to a structured

program such as OHSAS 18001.

31.0 Environmental/Chemical Substance Management

31.1 Seller and its sub-tier suppliers shall adhere to Environmental Policies and implement

control of Chemical Substances, as listed in Table 1 of Chemical Substances

Management Rank Guidelines, that comply with global and Panasonic’s requirements

without compromising airworthiness safety and reliability of Panasonic’s products and


31.2 Sellers and Contractors shall comply with 29 CFR 1910.1200 and 1926.59. Contractor

shall provide Material Safety Data Sheet (MSDS) to the Safety Department at

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Revision: AF

Page: 42 of 48 prior to first shipment for each chemical, flammable

and compressed gas brought into the facility. Upon review and approval, the MSDS shall

be given to the Safety Manager to scan into the intranet file for MSDS’s.

(Not applicable for Japanese suppliers)

31.3 Sellers shall electronically register to Panasonic’s “Gp-web”, Green Products Website,

data base to receive a password ID.

31.4 Upon receipt of the password ID, Sellers are responsible to register all materials and

products that are furnished by them to any of the Panasonic’s facilities at:

31.5 Sellers will be evaluated based on their adherence to Panasonic’s environmental


31.6 Sellers can access the latest version of Panasonic’s Chemical Substances Management

Rank Guidelines at:

From the Current Version of Chemical Substances Management Rank Guidelines


Table 1: Substance Group List of Level 1 Prohibited Substances

Table 3: Level 2 Prohibited Substance List

If there are any questions, or seller does not comply with Level 1 substances contact the

Corporate Environmental Compliance Group at:

For Japanese suppliers, contact ABU Engineering Administration Group at:

31.7 Sellers should have in place a Conflict Minerals policy when applicable. Sellers should

have available to the Panasonic the EiCC/Gesi template or equivalent when requested.

Sellers should when possible only buy 3TG minerals that are conflict free.

32.0 RoHS Certification of Compliance

32.1 Panasonic Avionics Corporation (PAC) is committed to protecting the environment

and complying with the European Directive (EU) regarding the Restriction of Hazardous

Substances (RoHS).

PAC is requiring all suppliers to provide a RoHS C of C with all shipments of parts being

delivered to PAC. The RoHS C of C should be included with all other documents provided

with shipments. The RoHS C of C can be combined into a standard part C of C, it does

not need to be a standalone document.

The format of the C of C is up to the supplier, however must contain the following:

Supplier Company name/Logo

Part Number

RoHS Status (compliant, Non-compliant) reference Eu RoHS directive

Any RoHS exemptions, identifying exemption number

Signature of company representative and date

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33.0 Information Security

Suppliers shall implement effective information security programs in orders to handle

and manage customer information, personal information, and information assets such as

technologies, quality, products and services provided. Suppliers shall formulate policies

concerning information security and disclose them on the website or in any other means.

In addition, suppliers shall conduct risk assessment and take corrective measures by

establishing management systems.

The organization is expected to assess internal systems, monitor and improve

information systems to ensure adequate data protection exists.


As a recommendation, suppliers should consider alignment with the ISO 27001

standard—the internationally applicable Information Security Management System

34.0 Business Continuity

The supplier shall have a business continuity plan which would allow for the

safeguarding, storage and recovery of engineering drawings, electronic media, and

production tooling in the event of damage or loss. The plan should include plans to

satisfy Panasonic requirements in the event of significant natural disasters, labor

disruptions, and other major equipment or facilities issue that would risk product quality

or delivery performance.

35.0 Forms & Appendixes (Separate Attachments):

Note: Suppliers to ABU will need to contact the appropriate Quality representative for

compliance instructions and/or process forms.


FORM BLO-QOP-06-08-1 Materials Supplier Quality Management (MSQM) Request for New


FORM BLO-QOP-06-08-3 PAC On-Site Supplier Assessment


P-WI-06-08-03-1 Control Plan Methodology

Work Inst. P-WI-06-08-03 CONTROL PLAN




FORM L-WI-48-10-02-1 Supplier Environmental Management System Survey

FORM P-QOP-06-00-3 Supplier Add-Change Request Form

MSQM 101 Panasonic Supply Shipping Label Guidelines Bulletin

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Revision History


NEW 03-Jul-06 Initial Release (Replacing SQAR-2 and -3) N/A Peter


Sandra Stipp

A 11-Aug-06 Added EN to AS9100; Added note about suppliers

outside of USA.

Sec. 3/P. 4 Peter


Sandra Stipp

11-Aug-06 Modified Paragraph to include EASA requirements. Sec. 10/P. 5 Peter


Sandra Stipp

11-Aug-06 Added paragraph for non-USA seller may provide

EASA form1 instead of C of C as long as it contains all

required data.

Sec. 20/P. 7 Peter


Sandra Stipp

11-Aug-06 Added All USA based Panasonic Avionics Suppliers

instead of All Panasonic Avionics Suppliers

Sec. 23/P. 8 Peter


Sandra Stipp

B 29-Aug-06 Rewrote Sec. 23 in its entirety. Sec.23/P. 8 Sandra Stipp Sandra Stipp

C 04-Jan-07 Added additional requirements Sec. 7/P. 5 Peter


Sandra Stipp

D 31-Jan-07 Per request from PAC Bothell Repair Station:

Changed 14 CFR Part 121.303 (H) FAA”

Fabrication: Inspection Systems Requirements” to 14

CFR Part 121.303 FAA” Operating

Requirements: Airplane Instruments and Equipment”.

Changed 14 CFR Part 145.45 FAA”

Repair Stations: Inspection System Requirements” to

14 CFR Part 145.217 FAA” Repair Stations: Contract


Sec. 3/P. 4 Peter


Sandra Stipp

E 17-Feb-07 Added RSACM, Repair Station and Quality Control


Added NAA, National Aviation Authority

Re-wrote parts of the paragraph.

Sec. 3/P. 4

Sec. 3/P. 4

Sec. 23/P. 8



Sandra Stipp

F 12-Dec-07 Formatted Scope

Revised and added paragraphs 5.3, 5.4, 5.6, 5.7 to

Prohibited Practices

Formatted Responsibility for product conformance

Revised and added paragraph 7.6 to seller’s Records

Revised Right of Entry and added EASA and NAA

Formatted Source Inspection

Formatted inspection and calibration system

Formatted Age and Shelf Life Sensitive Items

Formatted Panasonic Furnished Equipment

Formatted Acceptable Signatures

Formatted Product realization

Formatted First article Inspection

Formatted Product Safety Design Requirements

Formatted Test Equipment Safety Certification

Formatted Certification and Test Reports

Formatted Packaging

Formatted and upgraded CAPA

Added Change of Charges (COC)

Added Annual Internal Quality Audit

Added Annual Management Review

Added Language

Moved FAA Drug and Alcohol Program Compliance

Sec. 2/P. 5

Sec. 5/P.6

Sec. 6/P.6

Sec. 7/P.6-7

Sec. 8/P. 7

Sec. 9/P.7

Sec. 10/P.7

Sec. 11/P.7

Sec. 12/P.8

Sec. 13/P.8

Sec. 15/P.8

Sec. 17/P.8

Sec. 18/P.9

Sec. 19/P.9

Sec. 20/P.9

Sec. 21/P.10

Sec. 22/P.10

Sec. 23/P.11

Sec. 24/P.11

Sec. 25/P.11

Sec. 26/P.11

Sec. 27/P.11



Sandra Stipp

G 15-Jan-08 Added EN/AS9102 requirements Sec.17.1/P. 9 Peter


Sandra Stipp

H 04-Apr-08 Added details for clarity All sections Peter


Sandra Stipp

I Intentionally Not Used

J 02-Jul-08 Revised the Control of Prohibited Substances to be in

compliance with “Chemical Substances Management

Rank Guidelines, Version 5 (For Products) and added

reference to this guideline.

Revised Title to Sec. 21 and added Secs. 21.7 and


Sec. 3/P.6

Sec. 21/P.12

Sec. 30/P.14

Sandra Stipp Sandra Stipp

K 22-Jul-08 Added Para. 29.2 regarding the requirement of the

MSDS sheet.

Sec.29/P. 24 Sandra Stipp Peter


Global Procurement Management

Supplier Quality Assurance Requirements Manual

Number: SQAR

Revision: AF

Page: 45 of 48

L 17-Oct-08 Added “corporate quality management” name,

Added 4.2: Quality right to contact Sellers

Added 6.6: Advance notice of escape to PAC

Title pages

Sec. 4/P. 6

Sec. 6/P. 7



Stefan Suri

M 3-Mar-09 Added 29.3: Gp-Web

Added 23.4: Supplier Green ranking

Added Revised table 30

Sec. 29/P. 15

Sec. 29/P. 16

Sec. 30/P. 16





N 23-Jul-09 Added 6.7, Special Processes per customer request,

CAPA# B-09-777

Sec. 6/P. 7 Chris Pruett Peter


P 02-Feb-10 Added 6.8, Supplier requirements for reporting safety

incidents with definitions

Sec. 6/P. 7 Chris Pruett Peter


Q 14-Sep-10 Added 29.6

Revised table 30

Sec 29/P. 15

Sec 30/P. 16





R 23-Feb-12 Corrected 3.2 dates for ISO 9001, ISO 19011, Updated

AS9006 changed to AS9115,

Removed ISO/IEC 9003,

Added RTCA-DO178B and RSQSM Repair Station

Quality System Manual,

Fixed formatting and typos,

Removed AS9110” from title of P-QSM,

Changed name to Panasonic Group

Corrected 6.1 “IFE” to “IFEC”

Corrected numbering

Corrected 10.4 “IFE” to “IFEC”

Added Acrobat Reader® electronic signature

Corrected 17.9 typo

Corrected 18.1 “IFE” to “IFEC”

Modified 29.2 and 29.6 per inputs from Environmental

Compliance Group

Removed 30.0 Table of Controlled Substances per

input from Environmental Compliance Group

Sec 3.2/P. 6-7

Sec 6.1/P.8


Sec 10.4/P.10

Sec 13.1/P.11

Sec 17.9/P.13

Sec 18.1/P.13

Sec 29.2/P.17

Sec 29.6/P.17

Sec 30.0/P.18-19





T 03-Apr-12 Added dielectric withstand and insulation resistance

testing requirements

Sec 18.4/P.14 Harvey




U 29-Jun-12 Added packaging requirements for ESD Sec 21.1 A, B, C / P. 13 Harvey




V 26-Oct-12 Revised statement to state “Seller shall flow down the

requirements of this document to their sub-tier


Added reference document RTCA DO 160E

Added new sections – Bullet points # 1 - # 6 – Revised

statement 17.2 for clarity.

Added new sections - Bullet points # 1 - # 5 – Revised

statement 17.9 for clarity.

Added new sections - Bullet points # 1 - # 2 – Revised

statement 17.9 for clarity.

Sec 1.3

Sec 3.2

Sec 17.2

Sec 17.9

Sec 20.5





W 26-Nov-12 Corrected revision ltr in Header Header Chris Pruett Peter


Y 19-Dec-12 Placed Panasonic Logo in Header Header Daniel Osso Peter


AA 5-Nov-13 Revised Header from Corporate Quality Management

to Corporate Quality Assurance and placed new Logo.

Add AS9131 to associated documents

Eliminated reference to internal procedures BLO-QOP-

06-08,BLO-QOP-22-01, BLO-QOP-22-02 and BLOQOP-


Add Counterfeit requirements

Add testing requirements

Update NOE requirements to conform to AS9131

Revised 6.8 paragraph

Add SPCR requirements

Eliminated reference to internal procedures. See above

Revise/Add sections 18.1 – 18.5

Revise sentence - 19.1.1 and/or 19.1.2 – and/or and to

EN 61010-1


Sec 3.2 / P. 6

Sec 5.2 / P. 6

Sec 6.1 / P. 7

Sec 6.6 / P. 8

Sec 6.8 / P. 8

Sec 6.9 / P. 8

Sec 18.1 / P. 13

Sec 18 / P. 13

Sec 19.1 / P. 14


Daniel Osso





Doug Clark

Global Procurement Management

Supplier Quality Assurance Requirements Manual

Number: SQAR

Revision: AF

Page: 46 of 48

Expanded application to Japanese suppliers, added

Avionics Business Unit in the scope.

Removed confidentiality statements.

Replaced wording of PAC with “Panasonic”.

Added statement for Japanese suppliers.

Added name of the form for Japanese suppliers

Added “unless otherwise agreed” to the statement of

maintenance cost of furnished equipment.

Changed wording to accept bulk packaging when

Buyer’s spec exists.

Added “Responsibility” to the title

Added exclusion statement for Japanese suppliers

Modified email address for Safety dept.

Added and modified contact email address for

environmental management.




6.9, 6.9.2


21.1 A


27, 29.2



AB 05-Dec-14 Deleted Sections15 and 16

Added that SQAR is complementary not alternative to

contractual and applicable law and regulatory


Added Supplier Classifications

Removed ISO 9000, 9001:2008, P-QSM, RSQCM


Added SAE ARP9013

Added ATP-HA1000

Deleted ISO 9000 and meet the intent and …

Added Changes to technical and quality …

Added Seller shall promptly notify Panasonic…

Added: shall insure the prevention of the use and

delivery of counterfeit parts. Only new and authentic

materials shall be procured through Seller’s approved


Added:…in accordance with Section 6.6.

Added reference to ARP9013

Added: statement on serial numbers

Revised section 9.1

Added: Source inspection notification

Deleted ISO 9000

Deleted Sec 15 and 16

Deleted Sec 17.6 and 17.7

Deleted prior sampling and inspection and PO


Deleted Statement “Mark or label and/or label unit

container with the following dat”

Added new text to 20.5

Fig 1 added of Collaboration Model of

Purchasing/CAPA process

Added Section 27.7


Sec 2.4

Sec 2.5

Sec 3.2

Sec 3.2

Sec 3.3

Sec 4.1

Sec 4.3

Sec 5.2

Sec 5.2.2

Sec 5.10

Sec 5.11

Sec 6.2 and 6.3

Sec 9.1

Sec 10.1 and 11.1

Sec 15 and 16

Sec 17.6 and 17.7

Sec 17.8

Sec 19.8

Sec 20.5

Sec 20.7

Sec 24.1 and 25.1


Daniel Osso Peter


AC 11-28-2016 Revised Header from Corporate Quality to Corporate

Materials Group

Added introduction to SQM and Supply Chain


Added Introduction section

Added Manual Administration Table

Added Supplier Approval Process Flowchart

Revised Purpose Statement

Section 4.0; Removed 4.6 (Vibro-Engraving…etc.)

Section 4.3: Added requirements for PCN

References ; Added EIA 2020 STANDARD; Added


Section 6:0: Added Supplier Selection and approval

Section 7.0: Merged Language into new

communication sections.


Page 5

Page 6

Page 8

Page 9

Section 1.0 : Page 10

Section 4.0: Page 11

Section 4.3: Page 11

Section 5.0:: Page 12

Section 6.0: Page 13-14

Section 7.0: Page 15





Global Procurement Management

Supplier Quality Assurance Requirements Manual

Number: SQAR

Revision: AF

Page: 47 of 48

Section 8.0: Added Technical review section

Section 8.1: Added CTQ call-out and requirements:

Added process capability expectations: Added

Workmanship default requirements; Revised shelf life

requirements. Added Welding default standard.

Define Certification criteria.

Section 10.0: Added PMI section

Section 11: Merges Special process call-out into Subcontracted

secondary processes

Section 12.0 Added more clarification around

Customer owned tooling

Section 15.0: Added Production Part Approval

Process (PPAP)

Section 16.0 Add Clarification on Supplier Inspection

/acceptance requirements

Section 17: Added clarification on Pink Poly : Add

Reference to EIA 2020

clarified new Labeling Requirements

Section 18.0 Added New FOD section

ADDED Section 19.0 ON Supplier Performance, and


Added Section 19.2.2 ON mrb Authority

Revised Section 19.3to add more clarification around

Deviation process.

Revised Section 25. CAPA to include more detail

around acceptable methods

Added Form and Appendixes: Referenced new How to

write A control Plan; PCN notices, supplier Assessment

Section 8.0 ; Page 15-17

Section 8.1: page 17-20

Section 10.0: Page 21

Section 10.0: Page 21

Section 12: :Page 22-23

Section 15: Page 24-30

Section 16::Page 31

Section 17: Page 32

Section 17.5: Page 33-34

Section 18.0: Page 35

Section 19.0:Page 35

Section 19.2.2: Page 37

Section 19.3: Page 38-39

Section 25: Page 41

Forms & Appendix:Pg. 46

AD April 12,


Relocate Section 4.2.1-3 under newly titled Section

10.0 (Prevention of Counterfeit Materials).

Revised Section 6.1 Panasonic “Green” procurements

link. Updated 6.3 Assessment team to match titles in

the Assessment tool.

Revised Section 6.3 to define suppliers to be

responsive within 30 days, or as defined by PAC.

Section 7.2 added “Quality”; Section 7.4 adjusted

Section reference number

Section 10.0 now has the former section 4.2.1-3. Also,

changed Section title to match AS9100D. Undated

Section 10.1to make a metal/alloy verification program

not optional. Supplier must have some form of PMI


Section 11.0 Emphasized on the preferred use of

NADCAP suppliers.

Section 17.0; Emphasized on the Packing weighted not

to exceed 35LBS.

Section 17.5.1 Removed previous generic label

information and reference the use of the General label

Guideline, MSQM 101.

Section 17.5.2 Updated Packing Slip “Must have”

Section 19.0 Added General Performance

Measurement model to communicated measurement

method to supply base.

Page Reference omitted

due to Section Call-out





Global Procurement Management

Supplier Quality Assurance Requirements Manual

Number: SQAR

Revision: AF

Page: 48 of 48

Section 19.1 Revised more general details on Supplier

Disqualification due to performance issues.

Added Section 32.0; RoHS Certification Compliance

AE Feb 6,2019 Cover Page; Approval change to Head of

Procurement. Add Sr. Manage of Procurement Center

of Excellence

Supply Chain Policy – Add link to CSR

Updated Section 3.5 to incorporate CofC requirements

in Section 8.5.5 and 8.5.6. Renumber Section 8.5.4-7

Update Section 4.8 & 5.0 to include revised AS 9138

and add IPC 6018

Add Section 7.7 requiring all Quality Data submitted to

be in English.

Update Section 8.0; Add reference to software and

updated PSCR document number P-WI-50-03-20

Update 8.2 to include ref. to IPC 6018 for High Freq.

Bare Boards. Restructured table.

Update Section 8.5; Add in requirement that Cert’s

need to be in English.

Update Section 8.5.7 (Add 1-3) clarification on FAA

traceability requirements.

Added 10.0.1 in effort to clarify Seller of parts without

OEM traceability.

Updated 15.1-5 to require sample size of (n1)

Update 15.4.4 to require FA sample to be identified if

submitted in larger shipment lot.

Add 15.4.7 defining FAIR submission process

Update Section 16.0 to revise AS 9138 standard.

Added Note 4

Add Section 16.2 Cosmetic Part acceptance guidelines

Add Section 16.3 Manf./Test Acceptance Software

Removed 17.2 a) Reference to 2003; correct to “ANSI”

ESD “S” standard.

Update Section 18. Add “Preservation” reference. Add

second paragraph

Update 19.2.1 Changed “Should” to “Shall”

Add Section 33.0; Information Security; Link to

Panasonic ISM Criteria (CSR)

Add Section 34.0 Business Continuity Plan(CSR)

Page Reference omitted

due to Section Call-out





AF Updated Section 17.5 Packing Slip Requirements. Item

5. Revised Section 18.0; Added reference to AS9146

Updated Supplier Approval Process (Flow Chart)

Added reference to FORM P-QOP-06-00-3 in section

35.0 Forms & Appendixes

Page Reference omitted

due to Section Call-out

Introduction: Page 9

Section 35.0: Page 43